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Understand the Rules Before You Start

These legal terms set out how your account operates on singa128, what we expect from you, and what you can expect from us. Access to the platform depends on local law and is available only where permitted in eligible regions of Indonesia.

Account Eligibility ConditionsJurisdiction-Dependent AccessDANA, OVO, GoPay Wallet TermsAccount Security ObligationsData Handling Policy
singa128 Understand the Rules Before You Start
HOW WE HANDLE THIS

Data, Security and Account Rights Explained

Your data is held according to the access and retention rules set out in our privacy policy. We collect only what is needed to verify your identity, process transactions through DANA, OVO, or GoPay, and maintain account security. You can request a summary of what we hold, ask us to correct it, or submit a formal deletion request — all via the in-account form or legal email. Session tokens and device data are stored to keep your mobile login continuous across browser sessions without requiring you to re-authenticate each time. We do not sell account data to third parties.

Data You Can Request You can ask us to show, correct, or delete the personal data tied to your account, including wallet identifiers linked to DANA, OVO, or GoPay transactions you have made.
Cookie and Session Policy We use session cookies to maintain your login state across mobile and desktop. Clearing your browser cache logs you out; we cannot recover active session states after a manual cache clear.
Account Security Obligations You are responsible for keeping your login credentials and linked wallet PINs confidential. Report any suspected unauthorised access immediately via live chat so we can freeze the account.
Retention and Deletion Transaction records are retained in line with applicable regulatory requirements. You may request deletion of non-mandatory data; mandatory financial records cannot be deleted before the retention period ends.
LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about your account terms, a transaction dispute, or a data request, we have dedicated contact paths for each. Use the channel that matches your query type — policy questions, account holds, and wallet disputes each have a separate handling queue so your case reaches the right team without delay.

Team online

Live Chat Support

Open the live chat from your account dashboard for account holds, transaction disputes involving DANA, OVO, or GoPay, and eligibility queries. Available during platform operating hours.

Email — Policy and Legal

Send formal data requests, account closure instructions, or written policy disputes to our legal contact email listed in your account settings under Help and Policy.

In-Account Request Form

Submit a structured request directly inside your account for wallet unlinking, personal data corrections, or account status reviews without needing to use external channels.

Common Legal and Account Policy Questions

These are the questions we hear most often about account terms, data rights, and how our policies apply to wallet-linked accounts. If your question is not here, use the in-account contact form or live chat.

Access depends on local law and is available only where local regulations permit it. We do not extend service to ineligible regions or individuals who do not meet the account eligibility conditions.

Pending withdrawals to DANA or OVO are held during a suspension review. We notify you via your registered contact. Once the review completes, eligible funds are released to your linked wallet.

Yes. Submit a data access request through the in-account form or via the legal email address in your Help settings. We will respond within the timeframe stated in our privacy policy.

We match your GoPay wallet name against the name registered on your singa128 account. Mismatches trigger a manual review. Keeping both names consistent avoids delays on your first withdrawal.

Submit a closure request through the in-account form. We process the closure and delete non-mandatory personal data. Transaction records required by regulation are retained for the applicable period.

Using multiple accounts, manipulating payment flows, or providing false identity details are all violations. We may restrict or permanently close accounts found in breach after an internal review process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.